Grievances Redress

Grievances Redress Mechanism

The University of Peradeniya provides a fair and transparent grievance redress mechanism to address student concerns and complaints. We are committed to resolving issues promptly and fairly while maintaining confidentiality and respect for all parties involved.

Types of Grievances

• Academic matters and assessment concerns
• Administrative issues and services
• Accommodation and facilities
• Discrimination or unfair treatment
• Harassment or misconduct
• Any other student welfare concerns

How to File a Grievance

1. Contact the Student Support Services office
2. Submit your grievance in writing (email or formal letter)
3. Provide relevant details and supporting documentation
4. Receive acknowledgment within 3 working days
5. Participate in the investigation/mediation process
6. Receive a resolution within the specified timeframe

Principles

• Fairness and impartiality
• Confidentiality and privacy
• Timely resolution
• Transparency in process
• No retaliation or victimization